Return And Exchange Policy

At SuitSu, the customer is king and deserves to be treated like royalty. We have a simple return and exchange policy; if you are not completely satisfied with your purchase. Take a fair look before reading experience based on our policy.

1. Returns and Exchange Policy

• You have 14 days from the date of Delivery of items to return or exchange.
• All items must be unused, unworn, unwashed, in original condition with tags and packaging intact.
• Items that are used, damaged, altered or marked are therefore non-returnable and non-exchange/exchange.
  

2. Non-Returnable Items

• Returns or exchanges are also not accepted on the following items:
• Tailor-made or personalized goods.

CLEARANCE ITEMS OR ANYTHING YOU BOUGHT ON A FINAL SALE

Gift Cards or Promotional Items

3. How To Returns and Exchanges: 

Step 1: Open a Ticket with our Customer Support

• Please send us an email at order@suitsu.shop to let us know your order number and reason for return or exchange.
• Get attached with clear pictures of the item(s) if possible (like, broken or wrong item received).

Step 2: Await Confirmation

• Your request will be reviewed by our staff, and if approved your return shipping information will be provided.

Step 3: Ship the Item

• Return it back to us with a service that offers tracking. Other than as may be in accordance of SuitSu agreements, SuitSu shall not liable to lost/damaged items during the return shipment and/or on transit.
• Unless the item is damaged, defective, or incorrect you will be responsible for return shipping costs.

Stage 4: Processing a Refund or an Exchange

• We will refund or exchange the product within 7-10 working days of receiving and verifying its condition.
• All refunds will be returned to the original payment. Please note exchanges are dependent on available stock.
  

4. Damaged or Incorrect Items

Note: Contact us within 48 hours of delivery if you received a damaged/incorrect item. We will either send you a replacement or refund the entire amount, including shipping.

5. Refund Details

• Returns are liable only for receipt of the goods not, original transport costs unless we have made an error.
• If the order was bought with a discount or promo code, the refund will show the discount price that was paid.